Returns & Exchanges
At CherryGroveCraft, we take pride in our handcrafted quality and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping the tracking receipt for your records.
Receive Refund or Exchange
Once our artisans inspect the returned item, we will process your full refund or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing